Frequently Asked Questions
Everything you need to know about our handcrafted garden structures.
Are your gazebos and bridges pre-assembled?
Most of our structures are shipped as easy-to-assemble kits with pre-drilled holes and all necessary hardware included. Detailed instructions are provided to ensure a smooth assembly process.
What type of wood do you use for your garden structures?
We primarily use high-quality North American Douglas Fir and Western Red Cedar, known for their natural resistance to decay, insects, and weathering, ensuring longevity for your outdoor space.
How long does shipping take for large items?
Since our items are handcrafted to order, lead times typically range from 1 to 3 weeks for production, followed by 3 to 7 business days for transit via freight or ground shipping.
Do you offer custom sizes for bridges and gazebos?
Yes, we specialize in custom craftsmanship. Please contact our design team with your specific dimensions and requirements for a personalized quote.
What is your return policy for handcrafted items?
We accept returns on standard items within 30 days of delivery. The item must be in its original packaging and unassembled. Please note that custom-made orders are generally non-refundable.
How should I maintain my wood structure to prevent weathering?
To maintain the vibrant color and integrity of the wood, we recommend applying a high-quality UV-rated wood sealer or stain every 1-2 years depending on your local climate.